LEGAL NOTICE & POLICIES

Last updated: 09. October 2026

This page contains the Legal Notice, Privacy Policy, and Refunds & Returns Policy applicable to the Gate website and online shop.

1. LEGAL NOTICE

1.1 Website owner and service provider

This website is operated under the brand Gate by:

• Legal name: José Abel Cabezas Jiménez
• Business form: Comunidad de Bienes
• Tax identification number (NIF): 77471448L
• Registered business address: c/ Cruz, 52, 29780 Nerja, Málaga, Spain
• Email: hola@gatesimulation.com
• Telephone: +34 655 75 18 76
• Website: www.gatesimulation.com

In this notice, “Gate”, “we”, “us” and “our” refer to the above-identified legal operator.

1.2 Purpose of the website

Gate provides business decision simulations and related learning products and services, including physical game materials, facilitated simulation experiences, and customised simulation solutions.

The website provides information about these products and services and may enable visitors to place orders, request information, and contact Gate.

1.3 Terms of use

By accessing this website, you agree to use it lawfully and in a manner that does not infringe the rights or interests of Gate or any third party.

You must not use the website to engage in unlawful activity, interfere with its security or operation, attempt unauthorised access, or introduce malicious software.

We may update, suspend or discontinue website features where reasonably necessary, subject to applicable law and any contractual obligations.

1.4 Intellectual property

Unless otherwise indicated, the website’s text, graphics, branding, logos, designs, product descriptions, game materials, simulation scenarios, documentation and other content are owned by Gate or used under appropriate authorisation.

These materials are protected by applicable intellectual-property laws. No licence or right to reproduce, distribute, modify, commercially exploit or create derivative works from them is granted merely by accessing this website or purchasing a product.

Any use beyond what is permitted by law or expressly authorised in writing requires prior permission from the relevant rights holder.

Purchasing a Gate product does not transfer ownership of Gate’s intellectual property. Any permitted use of game materials is subject to the applicable product licence or purchase terms.

1.5 Product information and liability

We aim to ensure that information on this website is accurate and up to date. However, descriptions and examples are provided for informational purposes and may be updated as products develop.

Gate’s simulations are designed for professional learning and practice. They do not constitute legal, financial, investment, management or other professional advice, and no particular business outcome is guaranteed.

Nothing in this notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.

1.6 External links

This website may contain links to third-party websites or services. Gate does not control those websites and is not responsible for their content, availability or privacy practices, without prejudice to any liability imposed by applicable law.

1.7 Applicable law and disputes

This website is operated from Spain.

The applicable law and jurisdiction for a particular transaction depend on the relevant contract and mandatory legal rules. Nothing in this notice is intended to deprive consumers of protections that cannot lawfully be excluded, including protections that may apply in their country of habitual residence.

For consumer disputes, customers may contact Gate using the details above. Any applicable statutory complaint, mediation or alternative dispute-resolution rights remain unaffected.

2. PRIVACY POLICY

2.1 Who is responsible for your personal data?

The data controller is:

Jose Abel Cabezas Jiménez, trading as Gate
Address: c/ Cruz, 52, 29780 Nerja, Málaga
Email: hola@gatesimulation.com

For privacy questions or requests concerning your personal data, please contact us at the email address above.

2.2 Personal data we collect

Depending on how you interact with Gate, we may process the following categories of personal data:

• Contact details: name, email address, telephone number and business contact information.
• Order and transaction details: products purchased, billing and delivery addresses, order history, invoices, payment status and customer-service correspondence.
• Business enquiry information: company, role, requirements, and information you provide when requesting a quotation or customised simulation.
• Account information: login credentials and account details, if you create a customer account.
• Marketing preferences: newsletter subscription status, consent records and communication preferences.
• Technical and usage information: IP address, device and browser information, website interactions, cookie identifiers and analytics or advertising events, where applicable and lawfully collected.

Please do not submit sensitive personal information unless it is genuinely necessary and we have an appropriate legal basis to process it.

2.3 Why we process personal data and our legal bases

We process personal data only where an applicable legal basis exists. Depending on the circumstances, these bases include:

Processing orders and providing products or services

We use relevant information to process purchases, arrange delivery, provide facilitation or customisation services, communicate about orders, and manage customer accounts.

Legal basis: performance of a contract or steps taken at your request before entering into a contract.

Customer service and business enquiries

We use contact information and enquiry details to respond to questions, prepare quotations and discuss potential projects.

Legal basis: pre-contractual steps, performance of a contract, or our legitimate interests in responding to business enquiries, as applicable.

Accounting, tax and legal obligations

We process and retain relevant transaction records to meet applicable accounting, tax, consumer-protection and other legal obligations.

Legal basis: compliance with legal obligations.

Marketing emails

We may send newsletters and promotional communications where permitted by applicable law. Where consent is required, we will obtain it before sending such communications.

You may unsubscribe using the link included in marketing emails or by contacting us.

Legal basis: consent or another legally permitted basis, where applicable. We will not rely on a general purchase alone as permission to send all marketing communications.

Website analytics and advertising

Subject to applicable cookie and privacy requirements, we may use Google Analytics, Google advertising services, Meta advertising tools and related technologies to understand website use, measure campaigns and improve our marketing.

Where consent is required, these technologies will remain inactive until valid consent has been obtained. You can change your preferences through the website’s cookie settings.

Legal basis: consent where required, or another applicable legal basis for processing that does not require consent.

Website security and prevention of fraud

We may process technical information to protect our website, prevent abuse, investigate security incidents and safeguard our rights.

Legal basis: legitimate interests, or compliance with legal obligations where applicable.

2.4 Payments

Payments are processed through the payment provider displayed at checkout. The provider’s identity and privacy information will be made available during the purchasing process.

Only bank transfer payment is allowed as payment method.

2.5 Cookies and similar technologies

The website may use strictly necessary cookies and, where enabled, analytics, advertising and other non-essential technologies.

Non-essential cookies and similar technologies will be used only in accordance with applicable consent requirements. You should be able to accept or reject non-essential cookies with equally accessible options and adjust your choices later.

For further information about the specific cookies, providers, purposes and retention periods used on this website, please consult our cookie policy at the end of this page and the website’s cookie settings.

2.6 Who receives your data?

Depending on the transaction and website configuration, relevant information may be shared with:

• Website hosting and technical-support providers.
• WooCommerce and relevant website-service providers.
• Order fulfilment, shipping and delivery companies.
• Email and newsletter service providers.
• Analytics and advertising providers, where lawfully enabled.
• Professional advisers, auditors and public authorities where required by law.

We do not authorise service providers to use personal data for unrelated purposes merely because they provide services to Gate. Appropriate contractual and legal safeguards will be implemented where required.

2.7 International transfers

Because Gate serves customers internationally and may use providers operating in different countries, some personal data may be transferred outside the European Economic Area.

Where such transfers occur, we will ensure that an applicable legal transfer mechanism is in place, such as an adequacy decision or appropriate safeguards under the GDPR, where required.

Information about relevant safeguards may be requested using the privacy contact details above.

2.8 How long we retain data

We retain personal data only for as long as necessary for the relevant purposes, taking account of contractual requirements, applicable retention periods, legal obligations and the establishment or defence of legal claims.

In general:

• Order, invoice and tax records are retained for the periods required by applicable law.
• Customer-service and contractual correspondence is retained for as long as reasonably necessary to manage the relationship and related claims.
• Marketing data are retained until you unsubscribe or withdraw consent, subject to any necessary suppression records.
• Analytics and advertising data are retained according to the relevant provider’s configuration and applicable consent choices.

2.9 Your data protection rights

Subject to applicable legal conditions, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
• Object to direct marketing at any time.

To exercise your rights, email hola@gatesimulation.com. We may need to verify your identity proportionately before acting on a request.

You also have the right to lodge a complaint with the competent data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD), whose website is https://www.aepd.es/.

2.10 Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

2.11 Children’s data

Gate is a professional business simulation product and is not directed at children. We do not knowingly collect children’s personal data for marketing purposes. If you believe that a child has provided personal data to us, please contact us so that we can assess the appropriate action.

2.12 Changes to this Privacy Policy

We may update this policy when our practices, service providers or legal obligations change. The latest version will be published on this website with its updated revision date.

3. REFUNDS, RETURNS AND CANCELLATIONS POLICY

3.1 Scope

This policy applies to purchases made through the Gate website, including:

• Gate: the physical simulation game and printed materials.
• Gate Facilitated: the game and associated facilitation services.
• Gate Premium: the game, facilitation and customised simulation services.

This policy distinguishes between consumers purchasing mainly for purposes outside their trade or profession and business customers purchasing for professional purposes.

Mandatory statutory rights always take precedence over any conflicting provision in this policy.

3.2 Right of withdrawal for consumers

If you are a consumer purchasing online and the applicable law grants you a right of withdrawal, you may generally withdraw from your purchase without giving a reason within 14 days.

For physical goods, the period generally begins on the day you, or a person designated by you other than the carrier, receive the goods.

For service contracts, the period generally begins on the day the contract is concluded.

To exercise your right, send an unequivocal withdrawal statement to:

Email: hola@gatesimulation.com

Please include your name, order number, the product or service concerned, and a clear statement that you wish to withdraw.

You may use the model withdrawal form provided below, but you are not required to use it.

3.3 Returning physical products

Where a consumer validly exercises a statutory right of withdrawal for physical goods:

• Please return the goods without undue delay and within the period required by applicable law.
• Unless the goods are faulty or another rule applies, you are responsible for the direct cost of returning them, provided this obligation was disclosed before purchase.
• You may handle and inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
• You may be liable for diminished value resulting from handling beyond what is necessary for such inspection, where the law permits.

Please contact us before sending a return so that we can provide the correct return instructions.

Return address: Delivery address of the shipping received by the buyer

Do not send goods to an address that has not been confirmed by Gate.

3.4 Refunds for valid withdrawals

Where a statutory withdrawal is valid, we will reimburse the amounts required by applicable law, including the applicable standard delivery cost where required.

Refunds will generally be made using the original payment method unless otherwise agreed lawfully.

For physical goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence that they have been sent back, whichever occurs first, where permitted by law.

We will process refunds within the applicable statutory deadline.

3.5 Exceptions to the right of withdrawal

The statutory right of withdrawal is subject to specific legal exceptions. Depending on the circumstances, exceptions may apply to:

• Goods made to the consumer’s specifications or clearly personalised.
• Services that have been fully performed, where the consumer’s prior express consent and acknowledgement of the loss of the withdrawal right have been obtained as required by law.
• Services started during the withdrawal period at the consumer’s express request, where applicable rules permit a proportionate charge for the part performed and the required information and acknowledgements were obtained.

Customisation does not automatically remove a consumer’s withdrawal right. Gate will rely on an exception only where the particular product or service and the applicable legal conditions genuinely qualify.

For Gate Premium orders, any applicable exception and the effect of starting customisation will be explained before purchase and expressly acknowledged where required.

3.6 Gate Facilitated and Gate Premium service cancellations

Customers purchasing facilitation or customisation services will receive the applicable service scope, scheduled dates, fees and cancellation terms before confirming the order.

The following proposed cancellation schedule is subject to confirmation in the order terms:

• More than 14 calendar days before the scheduled service: cancellation without a contractual cancellation fee, subject to statutory rights and any lawful costs specifically agreed in advance.
• Between 7 and 14 calendar days before the scheduled service: a cancellation fee of 50% applies, proportionate and legally enforceable.
• Less than 7 calendar days before the scheduled service, or failure to attend: a cancellation fee of 90% applies, proportionate and legally enforceable.

These contractual terms do not remove or shorten any mandatory consumer withdrawal right. They also do not apply where prohibited by law.

For customised work already started, Gate will assess any legally recoverable amount in accordance with the applicable contract and consumer law. No blanket non-refundable rule applies merely because a product is described as customised.

3.7 Faulty, damaged or non-conforming products

The withdrawal right is separate from your statutory rights where a product is faulty, damaged or does not conform to the contract.

If your Gate product arrives damaged or does not conform to the agreed description, please contact hola@gatesimulation.com and include your order number and, if useful, photographs of the issue.

Consumers retain their mandatory legal remedies, which may include repair, replacement, price reduction or termination of the contract and refund, depending on the circumstances and applicable law.

Where a remedy is required by law, Gate will not charge the consumer costs that the law requires the seller to bear.

In Spain, consumer goods generally benefit from a three-year statutory conformity guarantee for purchases covered by the applicable rules, subject to the relevant legal conditions.

Nothing in this policy limits mandatory statutory rights.

3.8 Business-to-business purchases

Where a customer purchases Gate products or services for business or professional purposes, statutory consumer withdrawal rights generally do not apply.

Cancellation, returns, refunds and any remedies for non-conformity will be governed by the agreed business contract and applicable law, subject to any mandatory provisions.

Business customers should contact hola@gatesimulation.com to discuss a cancellation or issue with an order.

3.9 International orders, shipping and customs

Gate sells internationally, subject to available delivery destinations and applicable restrictions.

Delivery charges, estimated delivery times, taxes and any additional charges will be displayed or explained before the order is confirmed, as applicable.

For deliveries outside the European Union, the customer may be responsible for import duties, customs charges, local taxes or clearance fees unless the checkout or order terms expressly state otherwise.

International shipping and customs arrangements do not remove any mandatory consumer rights that apply to the transaction.

3.10 How to contact us about a return or refund

Please contact:

Email: hola@gatesimulation.com

Include your order number and a description of your request. We will respond within a reasonable time and in accordance with applicable legal deadlines.

4. MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from a contract and the statutory right of withdrawal applies.

To: [FULL LEGAL NAME OF GATE OPERATOR]
Address: [FULL BUSINESS ADDRESS, SPAIN]
Email: [RETURNS EMAIL]

I/We hereby give notice that I/we withdraw from my/our contract for the following goods or services:

• Product/service: [PRODUCT OR SERVICE]
• Order number: [ORDER NUMBER]
• Ordered on / received on: [DATE]
• Consumer name: [NAME]
• Consumer address: [ADDRESS]
• Email address associated with the order: [EMAIL]

Signature (only if this form is notified on paper): __________________

Date: __________________

4. COOKIE POLICY

1. Introduction

This Cookie Policy explains how Gate (“Gate”, “we”, “us” or “our”) uses cookies and similar technologies on www.gatesimulation.com.

Gate operates a website and online shop offering business decision simulation products, including physical game materials, facilitated experiences and customised simulation solutions.

This policy should be read together with our Privacy Policy, which explains how we process personal data.

2. What are cookies?

Cookies are small text files that a website may store on your computer, smartphone or other device when you visit it. They help websites operate, remember preferences and, where authorised, collect information about how visitors use the website.

We may also use similar technologies, including tracking pixels, tags, scripts and local storage. These technologies can collect information about your device, browsing activity or interactions with our website.

Some cookies are set directly by Gate (“first-party cookies”), while others may be set by third-party service providers.

3. What types of cookies do we use?

Depending on your consent choices and the features enabled on our website, Gate may use the following categories.

3.1 Strictly necessary cookies

These cookies are required for the website or a service you have requested to function properly.

They may be used to:

• Maintain website security and protect against fraudulent activity.
• Support the shopping cart and checkout process.
• Remember essential session information.
• Support account login and authentication.
• Store your cookie consent choices.

Strictly necessary cookies do not require consent where they meet the applicable legal exemption. They are not used for unrelated advertising purposes.

3.2 Functional and preference cookies

These cookies remember choices you make, such as language or other website preferences, and may improve your browsing experience.

Where a functional cookie is not strictly necessary and does not qualify for an applicable exemption, we will request your consent before using it.

3.3 Analytics and performance cookies

Where you consent, we may use analytics technologies, including Google Analytics, to understand how visitors interact with the website.

These technologies may help us understand:

• Which pages and products attract interest.
• How visitors navigate the website.
• Whether website features are working correctly.
• How we can improve the usability and performance of the online shop.

Analytics information may include pages visited, session information, device and browser details, approximate location derived from technical information, and interactions with website content.

3.4 Advertising and marketing cookies

Where you consent, we may use Google Ads, Meta advertising tools, including the Meta Pixel, and related technologies to:

• Measure the performance of advertising campaigns.
• Understand whether visitors interact with our website after seeing an advertisement.
• Improve the relevance of our advertising.
• Create or use audiences for advertising, where permitted.
• Measure conversions and other marketing outcomes.

These technologies may allow relevant providers to receive information about your device, browsing activity and interactions with Gate’s website. Depending on the services and settings used, this information may be associated with identifiers or accounts maintained by those providers.

We will not activate consent-dependent advertising technologies before obtaining valid consent where required by law.

4. Legal basis for using cookies

Under applicable Spanish and EU rules, strictly necessary cookies may be used without consent where they are exempt from the consent requirement.

For non-essential cookies and similar technologies, we will request your consent before storing or accessing information on your device where the law requires it.

Where personal data are processed through cookies, the applicable data protection rules also apply. Consent, where required, must be freely given, specific, informed and unambiguous.

You can refuse non-essential cookies without being required to accept them to access the website’s ordinary functions, except where a particular service is lawfully and transparently offered subject to different conditions.

5. Third-party providers

Depending on the services enabled on our website, third-party providers may include:

• Google: analytics and advertising services.
• Meta: advertising measurement and audience-related services.
• WooCommerce and related website providers: online shop functionality and essential technical operations.

The actual providers and technologies used may change as our website develops.

Third-party providers may process information under their own privacy terms and, where applicable, act as independent controllers or processors. Their processing activities are subject to the relevant contractual arrangements and applicable law.

For more information, please consult:

• Google Privacy Policy: https://policies.google.com/privacy
• Google information about advertising: https://policies.google.com/technologies/ads
• Meta Privacy Policy: https://www.facebook.com/privacy/policy/

These links provide general information about the providers. They do not replace Gate’s responsibility to disclose the specific technologies actually used on this website.

6. Cookie duration

Cookies may be either:

• Session cookies, which generally expire when you close your browser.
• Persistent cookies, which remain on your device until they expire or are deleted.

The duration depends on the particular cookie, its purpose and the provider’s settings.

The actual cookies used by Gate, including their names, providers, purposes and expiry periods, should be listed in the cookie details available through our cookie-consent interface.

7. Managing your cookie preferences

When you first visit our website, you will be presented with a cookie-consent interface that allows you to manage your preferences.

Where consent is required, you can accept or reject non-essential cookies. You can also choose between available categories and change your preferences later.

Accepting and rejecting non-essential cookies will be presented with equally accessible options.

You can withdraw or change your consent at any time by selecting “Cookie Settings” or “Manage Cookie Preferences” through the link available on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that blocking strictly necessary cookies through your browser may affect the operation of certain website features, including shopping-cart or checkout functionality.

8. How to delete cookies through your browser

Most web browsers allow you to view, delete or block cookies through their settings.

You can usually find these options in the privacy or security section of your browser settings. The exact procedure depends on the browser and device you use.

Deleting cookies through your browser does not necessarily withdraw consent recorded by Gate or prevent new cookies from being set during a future visit. To manage your preferences for Gate specifically, please use our cookie-settings interface.

9. International transfers and personal data

Some third-party cookie providers may process information outside the European Economic Area.

Where personal data are transferred internationally, Gate will ensure that any transfer for which it is responsible complies with applicable data protection requirements, including the use of an appropriate transfer mechanism where required.

For further information about data recipients, international transfers, retention periods and your data protection rights, please consult our Privacy Policy.

10. Changes to this Cookie Policy

We may update this Cookie Policy when our website, technologies, service providers or legal obligations change.

The latest version will be published on this page with its revision date. Where required, we will request consent again if changes affect the purposes or scope of consent-dependent technologies.

5. CONTACT

For legal notices, privacy requests, customer-service questions, cookies policy, returns or cancellations, please contact:

[FULL LEGAL NAME], trading as Gate
[BUSINESS ADDRESS, SPAIN]
[BUSINESS EMAIL]
[BUSINESS TELEPHONE, IF APPLICABLE]

End of Legal Notice & Policies